ELECTRONIC MAIL

Your service with Internext includes the ability to send electronic mail via various mail relay services (SMTP). Misuse of the SMTP service may result in blacklisting of the user id. The following examples are non-exclusive and are provided for guidance to customers.

1. Use of your e-mail account to send unsolicited bulk (UBE) or commercial messages (UCE) is prohibited. This includes, but is not limited to, bulk-mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts. Such material may only be sent to those who have explicitly requested it.

2. Using your e-mail account to collect responses from unsolicited bulk or commercial e-mail is prohibited.

3. Sending mass unsolicited mail or deliberately sending very large messages or files to one or more recipients ("mail bombing") is prohibited.

4. Forging or removing e-mail headers is prohibited.

5. Use of e-mail to harass or intimidate other users is prohibited. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving e-mail from you, you must not send that person any further messages.

6. You may not forward or otherwise propagate chain letters, whether or not such messages solicit money or other items of value, and whether or not the recipient wishes to receive such mailings.

7. Internext services may not be used to collect replies to messages sent from another ISP, where those messages violate this Acceptable Use Policy or the Acceptable Use Policy of the other ISP.

8. Internext reserves the right to delete messages or files which have remained on its servers for excessive periods of time as determined by Internext, in its sole discretion.

What does ISPA (Internet Service Providers' Association) consider to be spam?

All unsolicited bulk e-mail is spam with the following exceptions:

* Mail sent by one party to another where there is already a prior relationship between the two parties and subject matter of the message(s) concerns that relationship, is not spam.

* Mail sent by one party to another with the explicit consent of the receiving party, is not spam.

In essence, ISPA believes that consumers should only receive bulk mail that they have requested and/or consented to receive and/or which they would expect to receive as a result of an existing relationship.

What is Spam?

Spam, or unsolicited bulk email, is the posting of emails to large volumes of addresses advertising a service or product which the recipient seldom wants. Unlike conventional junk mail where the sender pays the cost of postage, recipients of spam pay the transmission costs, either in the form of Internet access fees and/or telephone call charges.

An example of spam is an unsolicited email message from someone you dont know (or a forged address) inviting you to view pornography, purchase Viagra or enlarge your penis amongst other things.

Spam is one of the most significant threats to the Internet, accounting for around 60% of all email traffic. Spam costs consumers and ISPs lots of money in bandwidth charges. Despite the growing number of technological means for combating spam, the spammers somehow manage to stay one step ahead and the deluge shows little sign of abating.

Spammers get email addresses in a variety of manners:

* They can write program which searches the web in spider-like fashion, following links to pages, and the links of those pages to other pages, to infinity. As part of this link following process the program will search for obvious email addresses such as email@address.com or HTML mailto: links. In a short space of time many thousands of email addresses can be harvested in this fashion.

* They can purchase an existing email address database from someone who runs a continuous spider program. Often selling for a few dollars and amounting to millions of email addresses, the purchase of such databases occurs not just by spammers but also more legitimate firms seeking new manners of advertising their product or service in a state of ignorance over spam.

* They can brute force an SMTP server, trying various common names for people and well known role accounts.

* Someone might willingly or unwittingly add your address to an opt-in mailing list for adverts.

One of the ways in which spammers check for valid addresses is by providing an apparently thoughtful Click here to remove yourself from this list with a URL pointing to a website. The user seeking to prevent further mails from the spammer clicks the link in a trusting fashion. However all they have done is verify that their email address is active, which results in additional spam being sent to them.

Another means is to insert a pixel image into the email which links to a web server. When you load the message in an HTML capable mail client, the mail client requests the pixel image from the configured web server. By accessing the image and downloading it, a line is added to the web server log file which can be used to verify an address which spam was sent to.

Why is spam bad?

Spam is bad because users are forced to pay to download content they didnt ask to receive. In many cases users find themselves downloading more spam than legitimate email messages and this dilutes the value of Internet based communication. No-one wants to wade through spam to find the legitimate content.

While ISPs have to bear the bulk of the cost for bandwidth overuse by spammers, this cost is often passed onto the consumer through increased Internet access fees or a degraded service level.

Users themselves are at their wits end, as the process of manually deleting spam is burdensome. Some email clients have special filters which allow for the recognition of spam based on existing messages marked as spam. In addition a number of software companies sell anti-spam software in addition to anti-virus software or content filtering systems.

Spammers generally do not pay much for the sending of spam. They exploit open mail servers to do their task for them. The spammer need only send one email message to an incorrectly configured mail server to reach thousands of email addresses, with the bulk of the transfer being handled by the mis-configured mail server. Recipients in turn need to pay access costs or telephone costs in order to receive content they didn't ask for.

WEBHOSTING

Definitions

Unless the context clearly indicates the contrary, any term defined in the General Terms and Conditions when used herein, shall bear the same meaning as defined in the General Terms and Conditions.

In these Service Terms:

1. "Customer Software" means any software, application (including Web Applications) and/or component required and loaded by you or loaded on your behalf for your Website and/or database or for end user Equipment or distributed to you in any manner for purposes of using any part of the Services or any Functionality thereof, but excludes low level Server software installed by ISD on its Servers;

2. "Customer's Website" or "your Website" means either your Website linked to the Shared Webhosting, which website you may create, build and publish, by you using the Web Applications or the Online Tool, or, in the case of you using the Demo Service, it means the demo website you may create or build and which may not be linked to the Shared Webhosting;

3. "Database Hosting" means the services as selected by you on the Application Form whereby ISD will host your database;

4. "Domain Name" means the domain name that is the subject of the Domain Service, as selected by you on the Application Form;

5. "Domain Service" means the services selected by you in the Application Form under such heading or description;

6. "FTP" means File Transfer Protocol being a method for sending a file to a location on a network via the internet;

7. "Functionalities" means any functionalities or features which are or may be incorporated into the Service or any part thereof from time to time;

8. "Server(s)" means the ISD file server, including the Licensed Server, used to supply the Services to Customer, including any Software loaded by ISD on such server that controls basic, low-level server hardware operations and file management without the user thereof having to operate it or application software ("Server Software"), but excludes any Customer Software

9. "Shared Webhosting" means the services selected by you on the Application Form whereby ISD will host your Website;

10. "Software" means all the Software or programs used in relation to the Services, including: (i) software that provides services or Functionalities on a computer acting as a Server without the user thereof having to operate it; (ii) Customer Software; (iii) Third Party Software and (iv) Web Applications;

11. "Third Party Software" means Software components and/or computer programs or any part thereof, initially developed by third parties and used or modified for use in this Service, including the Online Tool and Web Applications.

Duration and General Service terms

1. Termination of any one or more of the individual Services comprising the Hosting Services shall constitute termination of the Hosting Services as a whole and Customer shall not be able to benefit from the discount structure of the Services.

2. Should the Customer terminate the Services, Customer will have to apply for any of the individual Services again.

Terms specific to domain

1. ISD shall use its reasonable efforts to attend to the registration of Domain Name or, where applicable, the transfer of the hosting of an existing Domain Name as soon as reasonably possible after the commencement of the Domain Service.

2. Customer authorises ISD to use any of its particulars it deems fit to effectively manage the registration, transfer, renewal and/or hosting of Domain Name in terms of the Domain Service. ISD has no interest in the Domain Name and the Domain Name shall not become the property of ISD. Nothing that ISD does in the performance of its obligations shall be construed as an assumption of responsibility or liability by ISD for the Domain Name whether or not ISD had knowledge of Domain Name or not.

3. Should the Domain Service be terminated for any reason whatsoever ISD shall, without incurring any liability of whatever nature, be entitled to notify the Registrar of such termination and to instruct such Registrar to remove ISD and/or any of its systems as the host of such Domain Name even if no replacement is available.

4. It is recorded that (i) All domain names in the .co.za name space or sub-domain ending in .co.za, are administered by Uniforum SA and are subject to the terms and conditions of Uniforum SA as amended from time to time; zaDNA manage the .za domain name space and other domain names ending in .za are currently administered under the .org.za domain, .ac.za domain by Tenet, and .nom.za domain by .nom.za namespace (ii) ISD utilizes the services of TUCOWS OpenSRS, to register all international domain names subject to the terms and conditions of TUCOWS OpenSRS, as amended from time to time; (iii) registration, maintenance or, transfer of a Domain Name is subject to the terms and conditions of the Registrars which allocate and govern such Domain Name, and ISD cannot guarantee the registration of Domain Name(s) selected by Customer; (iv) Registrars may change or be replaced from time to time; and (v) ISD may change its registration provider from time to time on written notice to Customer; (vi) All Registrars' terms and conditions, mentioned above, are binding upon Customer by reason of Customer's acceptance of these Terms.

5. We do not do pre-registration searches and you are liable and responsible for the Domain Name and it is your responsibility to ensure that your use and registration of a Domain Name does not infringe any third party Intellectual Property Rights. As such you warrant that: (i) you are the lawfully entitled owner of Domain Name(s) or have the consent of the owner to use such Domain Name(s); and (ii) in using Domain Name(s) you are not violating any Intellectual Property Rights of whatever nature of any third party who may lawfully claim title of whatever nature to such Domain Name. You indemnify ISD against any third party or other claims that may be instituted against ISD as a result of the breach of such third party's Intellectual Property Rights or breach of any warranty herein.

Terms and conditions specific to shared webhosting and database hosting

1. ISD shall provide Customer with the Disk Space more fully described in the Application Form on a Server in order to host Customer's Website and/or database, on such platform as selected in the Application Form.

2. ISD undertakes to use reasonable endeavours to ensure that Customer's Disk Space is secure to prevent unauthorized access.

3. In the case of Shared Webhosting, ISD shall only be obliged to keep the website log files relating to Customer's Website for a period of 1 (one) consecutive month calculated from the date of the first billing month and thereafter

4. ISD will, without being under any obligation to do so, maintain, and/or upgrade the Server, which will include any patches, updates, security updates/patches of whatever nature. Customer herewith authorises ISD to implement any of the above, as and when it deems fit.

5. Any Customer Software, application and/or component required and loaded by you or loaded on your behalf for your Website and/or database will be loaded at your sole risk and responsibility.

6. ISD will be entitled, but without having any obligation to do so: (i) in its own discretion determine which Customer Software may be loaded by Customer on or for Customer's Website and/or the database; and (ii) have the right to: (a) disallow the installation of any Customer Software required by Customer; (b) suspend Customer's Website and/or database and/or access to Customer's Website and/or database without notice to Customer should you install any Customer Software which may affect the security or operation of ISD's Server and network infrastructure; and/or use and/or access to the Service by ISD's customers.

7. The licensing of all installed Customer Software, application and/or component shall be your sole responsibility. Without limiting ISD's rights, any failure to license such Customer Software correctly may result in the termination and/or suspension. ISD retains the right to carry out routine checks to validate such software license agreements.

8. You are solely responsible for all the support, maintenance and/or upgrades of Customer Software, installed, which will include any code settings, configurations, modifications, patches, updates and security updates/patches of whatever nature. ISD shall provide you with technical support relating to FTP in the case of Shared Webhosting and database access details consisting of database name, database username and database password in the case of Database Hosting, but in both instances in the form of connectivity checks only.

9. The Service does not include the development, maintenance and/or FTP or uploading of the Customer's Website and/or database in any way whatsoever.

10. It shall be your sole responsibility to do back-ups of your content/data hosted in terms of the Service. ISD shall not be liable for any loss of content or data, whatsoever.

11. In addition to ISD's Acceptable Use Policy contained in the General Terms and Conditions, the following conditions apply:

12. Shared Webhosting Servers are designed for hosting of typical website content and to serve the webhosting needs of the normal operation of a personal or small home business website. The Servers are not intended to support the sustained demand of medium to large enterprises, or non-typical applications better suited to a dedicated server.

UNCAPPED THIRD PARTY ACCEPTABLE USE POLICY

All providers AUP can be found on the below links and are applicable to any services rendered by ISD as the services are merely resold by ISD:

AXXESS : https://www.axxess.co.za/aup.php

MWEB: https://www.is.co.za/acceptable-use-policy

INTERNET SOLUTIONS: https://www.mweb.co.za/legalpolicies/GeneralPage/AcceptableUsePolicy.aspx